60+ days before arrival:

• Receive a full refund, less a 5% cancellation fee.

30–60 days before arrival:

• Receive a 100% credit. Credits are valid for one year from the cancellation date and can be used toward lodging, meals, or shuttles.

Less than 30 days before arrival:

• No refunds or credits.

30+ days before your scheduled service:

• Receive a full refund, less a 5% cancellation fee.

7–30 days before your scheduled service:

• Receive a 100% credit. Credits are valid for one year from the cancellation date and can be used toward lodging, meals, or shuttles.

Less than 7 days before your scheduled service:

• No refunds or credits.

Transfer Your Reservation:

• You may transfer your reservation to another guest if you're unable to use it.

No-Shows, Late Arrivals & Early Departures:

• No-shows, late arrivals, and early departures are not eligible for refunds or credits.

Third-Party Reservations:

• Reservations made through Airbnb, Vrbo, Hipcamp, or another third-party booking platform are subject to that platform's booking, cancellation, and refund policies. Please refer to the platform where you booked for details.

Policy Changes:

• Mulberry Gap reserves the right to update these policies at any time. The policies in effect at the time your reservation is made will apply to your booking.

Events & Contracted Groups:

• Reservations with a formal Mulberry Gap agreement are subject to the cancellation and change terms outlined in that agreement, which may differ from our standard policies.

Quiet hours are 10:00 p.m.–7:30 a.m.

You're welcome to enjoy the property and shared spaces in the evening, but please keep noise to a minimum during quiet hours and be considerate of nearby cabins and campsites.

Mulberry Gap is a non-smoking facility. Smoking is not permitted inside cabins, bathhouses, The Barn, or any other building.

A $150 cleaning fee will be charged for smoking inside any building. Additional cleaning or damage charges may apply when necessary.

Please treat cabins, furnishings, linens, amenities, shared spaces, and other Mulberry Gap property with care.

Guests are responsible for damage, missing property, excessive cleaning, or other costs resulting from their stay or the actions of members of their party.

Additional cleaning, repair, or replacement charges may apply for conditions beyond normal use, including:

• Excessive mess or trash
• Stained or damaged linens
• Missing or damaged furnishings, equipment, or other property
• Excessive pet hair or pet-related cleaning
• Difficult-to-remove odors
• Damage requiring additional repair or labor

When applicable, the payment method associated with the reservation may be charged for reasonable cleaning, repair, replacement, labor, or related costs necessary to restore the property.

We love having pets at Mulberry Gap! Please help us keep the property comfortable and safe for guests with and without animals.

Pets must be supervised and under control at all times. When outside your cabin or RV, pets must be leashed, caged, or firmly held. Please clean up after your pet and dispose of waste properly.

Pets are welcome in cabins, campsites, the office, bathhouses, on the grounds and trails, and on shuttles. Pets are not permitted inside The Barn or Retail Store.

Pets may not be left unattended at campsites. Well-behaved pets may be left unattended inside a cabin or RV when it is safe and temperature-controlled.

Guests are responsible for any damage, excessive cleaning, injury, or disturbance caused by their pets.

Additional pet fees and requirements apply. Please review our full Pet Policy before your visit.

To help prevent the spread of invasive pests, please purchase firewood locally and do not bring firewood from outside the area. Firewood is available for purchase at the Mulberry Gap office during office hours.

Fires are permitted only in designated fire pits and are subject to current weather conditions, fire restrictions, and burn bans.

When using a fire pit:

• Clear flammable materials away from the fire before lighting it.
• Do not start a fire during high winds or unsafe conditions.
• Never use gasoline, lighter fluid, or other flammable liquids to start or relight a fire.
• Never leave a fire unattended, and supervise children and pets around fires.
• Do not burn garbage or other inappropriate materials.
• Keep water and a shovel nearby while your fire is burning.
• Never leave a fire burning overnight.
• Completely extinguish your fire with water and stir the coals before leaving the area or going to bed.

Mulberry Gap may restrict or prohibit fires at any time when conditions make them unsafe.

Our shared hot tubs are available to registered guests and close at 11:00 p.m.

Hot tubs are a complimentary amenity, and while we do our best to keep them available and fully functioning, refunds or discounts are not provided if a hot tub is temporarily unavailable during your stay.

For your safety and the comfort of other guests:

• Children under 6 should not use the hot tubs.
• Children ages 6–11 must be supervised by an adult at all times.
• Rinse off before entering the hot tub.
• Do not sit, stand, or place heavy objects on hot-tub covers.
• Replace the cover when you're finished.
• Do not bring glass into the hot-tub area.
• If the water appears cloudy or dirty, stop using the hot tub and notify our crew.

Hot-tub use is at your own risk. Guests are responsible for considering their own health and safety before using the hot tubs and following all posted safety instructions.

The Barn, bathhouses, hot tubs, outdoor gathering areas, trails, and other amenities are shared among our guests.

Please clean up after yourself, return shared items when you're finished, and be considerate of others using the space.

Children must be appropriately supervised while using shared facilities and amenities.

All overnight guests must be included on the reservation and complete any required registration or waivers.

Visitors who are not included on an overnight reservation must register as day guests and pay any applicable day-use fees.

Please park only in designated areas and keep roads, driveways, gates, and emergency access areas clear.

Drive slowly and cautiously throughout the property. Mulberry Gap is shared by vehicles, cyclists, pedestrians, children, and pets.

Guests are responsible for their personal belongings, including bicycles, outdoor equipment, vehicles, electronics, and other valuables.

Please secure your belongings appropriately and do not leave valuable items unattended.

Mulberry Gap is located in a remote, mountainous environment. Outdoor recreation inherently involves risks including changing weather, rugged terrain, wildlife, falling trees or limbs, trail conditions, and limited cell service.

Guests are responsible for choosing activities appropriate for their experience and abilities, carrying appropriate equipment and supplies, and following posted rules, closures, and applicable land-management regulations.

In an emergency, call 911 first, then contact Mulberry Gap's on-call staff for assistance.

We want Mulberry Gap to remain a welcoming place for everyone.

Guests are expected to treat other guests, staff, neighbors, property, and the surrounding environment respectfully. Dangerous, threatening, destructive, excessively disruptive, or unlawful behavior is not permitted.

Mulberry Gap reserves the right to require a guest to leave the property when their behavior creates a safety concern, significantly disrupts other guests, damages property, or violates these policies.

Mulberry Gap reserves the right to update these policies as needed. Additional rules or temporary restrictions may also be implemented when necessary for guest safety, property operations, weather conditions, fire danger, or other circumstances.

Blackstone-style propane griddles may only be used outdoors on a stable, level, non-combustible surface with adequate clearance from buildings, railings, vegetation, and other flammable materials.

Before use, inspect the griddle, hose, regulator, propane tank, and all connections for visible damage, wear, or leaks. Do not use equipment that appears damaged or is not functioning properly.

Propane Tank Use

Large propane tanks:
Use only approved propane cylinders in good condition and connect them using the manufacturer-approved hose and regulator. Keep the tank upright and positioned away from the hot cooking surface.

Small propane tanks:
Small disposable propane cylinders may only be used with an approved connector or adapter specifically designed for the griddle. Connections must be secure before lighting.

Never modify fittings, force incompatible connections, or use makeshift adapters.

After connecting any propane tank, check the connection for leaks before lighting. If propane is smelled or a leak is suspected, immediately turn off the tank, disconnect the equipment when safe to do so, and do not use the griddle until the issue has been corrected.

During Use

• Never leave a lit griddle unattended.
• Keep children and guests away from the cooking surface and propane connections.
• Keep grease, paper products, towels, and other combustible materials away from the griddle.
• Do not move the griddle or propane tank while the equipment is hot or operating.
• Keep a suitable fire extinguisher nearby and accessible.

After Use

Turn off the griddle burners first, then close the propane tank valve. Allow the griddle to cool completely before cleaning, moving, covering, or storing it.

Propane cylinders must be disconnected and stored upright in a well-ventilated outdoor location away from ignition sources and excessive heat.

Any propane leak, flare-up, equipment malfunction, or other safety concern must be reported to management immediately.

1. Before You Start

• Remove old ashes safely.
• Scoop out any cold ashes and unburned wood from previous fires.
• Place them in the metal fire bucket provided.
• Do not disperse ashes outside or place them in the trash. Even cold-looking ashes can reignite. Mulberry Gap staff will empty the bucket.

2. Layer Your Fire

Layer 1: Firestarter

• Crumple 2–3 pieces of paper and place them on the bottom of the stove.
• Add a fire starter if desired.
• Keep the paper loose enough for good airflow.

Layer 2: Tinder

• Place 5–10 small pieces of dry tinder over the paper, ranging from matchstick size to no thicker than a pinky finger.
• Arrange them in a loose crisscross pattern.
• Leave space for air to circulate.

Layer 3: Kindling

• Add 3–4 larger sticks on top of the tinder.
• Kindling should generally be no larger around than your wrist.
• Leave space for air to move around the stack.

3. Prepare the Stove

• Confirm that the flue is fully open so smoke can rise properly through the chimney.
• Open the air vents on the front of the stove doors fully.
• Warm the flue by lighting a small piece of rolled-up paper or a fire starter and holding it near the top inside the stove for 20–30 seconds, until you feel the draft pull upward.

4. Light the Fire

• Light the paper or fire starter at the bottom.
• Keep the stove door slightly cracked for approximately 5–10 minutes while the fire establishes and the chimney begins drafting properly.
• Stay with the stove whenever the door is open.

5. Once the Fire Is Going

• Close the stove door securely.
• Keep the air vents fully open until the fire is burning hot and steadily.
• Once established, adjust the vents as needed: more open creates a hotter, faster burn; more closed creates a cooler, slower burn.

6. Adding More Wood

• Add only 1–2 logs at a time.
• Open the stove door slowly to reduce smoke escaping into The Barn.
• Position new logs so air can circulate around them.
• Do not overfill the stove.

7. Safety Reminders

• The stove becomes extremely hot. Use caution and keep children away.
• Do not place items on or near the stove.
• Burn only dry, seasoned firewood provided for the stove.
• Never use lighter fluid or burn trash.
• Always close the stove door fully before leaving the area or going to sleep.

8. When You're Done

• Let the fire burn out naturally. Do not add water.
• Once the flames are gone and only embers remain, the vents may be closed.
• Leave cooled ashes or unburned wood inside the stove or fire bucket for staff.

We've had instances of food being left outside cabins and campsites, resulting in visits and damage by local bears. This creates risks for people, property, and the bears. Once a bear learns that food is available in an area, it is likely to return.

Never leave food, food remains, or scented cooking items outside your cabin or unattended at your campsite—even during the daytime. Do not store food inside your tent.

This includes:

• Leftovers and food scraps
• Coolers containing food or that have previously contained food
• Dishes, utensils, and cookware used to prepare or serve food
• Food-related trash such as plastic wrap, foil, pizza boxes, and paper plates

Do not throw food or food waste into fire pits. This includes scraps, burned marshmallows, and other food remains.

Store & Dispose of Food Properly

• Store food and cooking items inside your cabin, vehicle, or The Barn—not inside your tent.
• Dispose of food and food-related waste only in the bear-resistant trash trailer located behind the office.

Thank you for helping us protect our guests and our local wildlife.

North Georgia is home to a wide variety of snakes, and they all play an important role in the ecosystem. Around Mulberry Gap, you may encounter non-venomous water snakes as well as venomous Copperheads and Timber Rattlesnakes.

The best way to avoid a dangerous encounter is to stay aware of your surroundings and give snakes plenty of space. Many snake bites occur when people attempt to handle, capture, or kill a snake.

• Carry a flashlight when walking around the property at night.
• Watch where you place your hands and feet, particularly around rocks, logs, leaves, and wooded areas.
• Never attempt to touch, move, capture, or kill a snake.
• Give any snake you encounter plenty of room to move away.
• If you're unsure whether a snake is venomous, treat it as though it may be and keep your distance.
• Notify Mulberry Gap staff if a snake is in a location where it may pose an immediate concern to guests.

Our local non-venomous water snakes are sometimes mistaken for Copperheads. Rather than relying on markings alone, the safest approach is simply to avoid handling or approaching any snake you cannot confidently identify.

If you're riding, hiking, running, or exploring on your own, we strongly encourage you to complete our Solo Adventure Check-In Form before heading out.

The form gives our team basic information about your planned route, expected return time, and how to reach you. If you don't return or check in when expected, this information gives us a much better starting point for determining where you may be and whether you need assistance.

This is completely optional, but strongly encouraged for anyone heading out alone—especially on longer routes, remote trails, or in areas with limited cell service.

Before you go:

• Complete the form with your planned route and expected return time.
• Let us know if your plans change.
• Check back in when you return.

Adventure smart. Let someone know where you're going.

Complete the Solo Adventure Check-In Form →