Reservation & Cancellation Policy
Thursday - Monday: 9:00am - 6:00pm. Closed Tuesday - Wednesday.
Overnight bookings are accepted for Thursday, Friday, Saturday, Sunday and Monday night with checkout on Tuesday morning.
We do not accept overnight reservations for Tuesday or Wednesday night. We are available by email or phone from 9:00 am - 5:00 pm on these days.
Staff is not available by email or phone on Wednesdays.
Upon your arrival, we will require a copy of each individuals driver’s license and credit card to have on file. Exceptions made for children under the age of 18.
Each individual is also required to sign a waiver of liability.
We have a dropbox located outside of the office. All check-ins beyond 6:00pm will be given a property map with directions to their campsite or cabin with key. Please notify staff if you will be arriving later than 6:00pm.
Breakfast is served at 8:30 am with coffee on at 7:30 am
Packed lunches will be available for pick up by 10:00am following breakfast.
Dinner is served at 6:00 pm
Meal times are set. Guests will not receive a refund for missing a meal. It is recommended to arrive promptly for the best dining experience.
Cabin Guests - Check-Out Procedure
Please turn Heater or AC off upon departure.
Make sure your windows are closed and blinds are pulled.
Bring your key to the office to avoid $25.00 fee. If office is closed, leave in the Drop Box, please.
Please turn off lights and firmly shut the door when you leave.
Notify staff of any damages.
Wet towels can be left on a wall hook in your cabin, please.
All Guests -- Check-Out Time
Cabin and Camping guests should be vacated from their room / site by 12:00 (noon) unless otherwise stated by a Mulberry Gap staff member.
There are times we are able to allow guests to stay a bit longer. Please talk to us about your specific circumstances.
Any outstanding balance or open tab will be charged to the credit card on file.
Change of date or reschedule of your original reservation (within the 3 - 6 day guideline stated above) are allowed no more than twice per reservation.
You may transfer your reservation to another individual up to 2 days in advance.
Act of God -
If an act of God, or another event beyond our control occurs, what can you expect?
Mulberry Gap’s decisions will be based on participant safety & environmental impact. Sometimes these decisions are in the hands of the agencies our events are permitted through.
If the event is canceled, participants will receive first right to sign up for the following year or seasons event via early registration.
Reservation or Event Fee: Mulberry Gap cannot accept the risk of a canceled event or reservation for reasons beyond our control. Guests & participants are respectfully requested to accept the financial risk of their individual booking or entry.
We are a small, family-run business. Once we take a cabin or campsite off the market for any weekend or special event, it may be difficult for us to rent at the last minute. We understand that your primary desire in visiting our property is to ride the trails and bad weather can severely hinder your options and enjoyment. For this reason, we have allowed as much flexibility as possible in our cancellation policy. We pride ourselves in creating a friendly, family oriented environment at Mulberry Gap and bringing customer service beyond expectation to all our guests. Due to growing demand and expanding services, we have put these policies in effect to best serve our guests and to help insure the success of our business so we may continue to serve you for years to come.
We regret that we cannot alter these policies due to inclement weather or other reasons regardless of circumstances. Special Events include, but are not limited to, clinics, instruction, camps, group rides, races and guided rides.
Full Refund -
Standard Reservations: We require a 7 day advanced notice should you need to cancel your reservation. Cancellations are subject to a 5% fee to cover credit card processing fees.
Special Events: Cancellations received at least 7 days prior to the event start will receive a full refund, less $50 administration fee.
Full Credit -
Standard Reservations: A cancellation that occurs within 4 – 6 days of your scheduled arrival will not be refunded but will be applied in full to a future visit within 1 year.
Special Events: A cancellation that occurs within 4 - 6 days prior to the event start will receive a 50% refund or 75% credit to use within one year.
Forfeit Deposit -
Standard Reservations: A cancellation, no show, or early departure that occurs within 3 days of arrival will result in the forfeit of your entire deposit.
Special Events: A cancellation, no show, or early departure that occurs within 3 days prior to the event start will result in the forfeit of your entire deposit.
Example: If you are due to arrive on Thursday - you MUST provide a cancellation notice by email or phone on or before Monday of the same week. If you are due to arrive on Friday - you MUST provide a cancellation by email or phone on or before Tuesday of the same week.
Early Departure or No Show -
There is a strict no refund policy for early departures or no shows.
This policy is subject to change at any time